European Consumer Centre Slovenia in 2020

In the year of the outbreak of the COVID-19 pandemic, the European Consumer Centre Network (ECC-Net) was overwhelmed with the volume of questions and complaints from consumers facing mass cancellations of services regarding travel, flight, accommodation, events and so on.

The claims mainly referred to refunds for cancelled bookings, but there were also a number of questions and doubts about the fulfilment of contracts already in effect regarding the use of future services and dilemmas concerning the conclusion of new contracts.

The state of emergency led to an increase of almost 31 % in the volume of all consumer claims addressed to the ECC Slovenia compared to 2019, with the number of complaints dealt with almost doubling compared to 2019.

Overshadowed by the coronavirus pandemic, the ECC-Net celebrated its 15th anniversary that was marked by increased communication activities throughout the year and an event for stakeholders in November.

More information on the work of the ECC Slovenia in 2020 is available in the report.

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