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European Consumer Center Slovenia

Latest news

24.01.2025
ECC Slovenia in 2024: Slovenian consumers most often encountered problems when purchasing products from Germany and Italy

In 2024, the European Consumer Centre Slovenia received a total of 1,437 consumer requests, whi...

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23.09.2024
Parcel delivery

In the fast-growing e-commerce sector, efficient and reliable parcel delivery is essential. The...

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12.06.2024
Kick Off Euro 2024-Saving

As the first ball is kicked on June 14, countless football fans from across Europe will be maki...

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27.09.2023
Travelling to Italy by car? Be careful with toll payments!

Our neighbour Italy is a popular holiday destination in both winter and summer. Many Slovenians...

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08.05.2023
Open Day of European Consumer Centre Slovenia

On 15 March, World Consumer Rights Day, ECC Slovenia held its Open Day again after a three-year...

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08.05.2023
European Consumer Centre Slovenia in 2022

In 2022, ECC Slovenia received a total of 1,346 consumer claims through various communication c...

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Resolved consumer complaints

24.01.2025
Refund of purchase price after unsuccessful repairs

A Slovenian consumer requested a refund of the purchase price for a wood chipper that stopped w...

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19.11.2024
Compensation for 7-hour flight delay: Successful example of cross-border cooperation between European Consumer Centres

A Slovenian family faced inconvenience during their trip to the Dominican Republic when their f...

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23.09.2024
Purchased product not of the quality advertised at the time of purchase

A consumer bought a sound therapy product from a trader in France. The product consisted of a s...

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19.09.2024
Bus does not depart from the agreed location, resulting in additional costs for the consumer

A consumer travelling by bus to Budapest airport contacted the ECC Slovenia. She and her friend...

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13.11.2020
Successful reimbursement of costs due to an early return from a holiday

Holidays interrupted by Covid-19

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25.08.2020
Defective product

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25.08.2020
Reimbursement of costs for a cancelled flight during the epidemic

The carrier offered a free change of date for the canceled flight ...

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Publications & events

22.11.2024
Report: European Consumer Centre Slovenia in 2023

In 2023, slightly more consumers turned to the European Consumer Centre Slovenia (ECC Slovenia)...

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08.11.2021
Package travel or not?

Package travel and linked travel arrangements infographic of European Commission.

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04.08.2021
European Consumer Centre Slovenia in 2020

Report on the work of the ECC Slovenia in 2020 ...

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30.11.2020
New Consumer Agenda

European Commission to empower consumers to become the driver of transition

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General Technical “How To” For Consumers
Poll
Have you ever had to pay more than the original price quoted to book a flight, hotel, or rent a car?
Report on the work of the European Consumer Centre Slovenia in 2023
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