Non-delivery

A consumer ordered and paid for a product online which they did not receive within 60 days, so they informed the seller that they would withdraw from the contract and demanded a refund of all costs of purchase – these amounted to EUR 408.90 including shipping. Due to a lack of response from the seller, the consumer turned to the ECC Slovenia. After the matter was handed over to the ECC Germany, which had already been acquainted with similar practices of the trader, suspicion was raised that this may be fraud, and as the seller did not even respond to calls from the ECC-Net, the matter was handed over to the German supervisory authorities and recorded in the information exchange system of the Consumer Protection Cooperation Network (CPC). The Slovenian consumer gave their consent for their documentation to be used in support of action against the unfair seller, while the ECC Slovenia presented them with other options for exercising the request, including a lawsuit in Germany, the use of the European payment order or the European small claims procedure. Even before the consumer decided on one of the proposed options for the exercise of their rights, they told us the good news that the requested amount had been repaid to their credit card. The ECC Germany was also informed about this, and reported in its response about positive outcomes in other cases, especially in those where consumers used the European payment order or had a solicitor`s letter sent to the seller.

Photo: depositphotos